by Jim Inglis
Percentage-off sales never build loyalty but can destroy price image. It is never wise to tell customers that there is a good time to buy and a bad time to buy. It is not good to refer to your normal everyday prices as the high price example. Comparison pricing...
by Jim Inglis
Two very famous retailers who have built their business on a low-price image have announced across the board price increases. These were cost based decisions, not related to consumer centric demand. Can you say panic? I remember the retail world in the 70’s when...
by Jim Inglis
As I have traveled the world working with home centers on five continents. I have found that there is a general tendency to over assort the product range. That is to continue to add more and more different products into the store or onto the website with the...
by Jim Inglis
The winning culture is magic. It can overcome many obstacles and other shortcomings. It can create a force that is unstoppable. It is the most important ingredient in developing a successful business. What are the elements that define a culture? It is not just a...
by Jim Inglis
What is the store of tomorrow? This is the topic in every retailer’s boardroom today. Change is a constant in the retail world, especially in historic moments like the current post-pandemic transition. There is not one store of tomorrow; there are many stores of...
by Jim Inglis
Prime Day has once again been hailed by Amazon as a winning promotional event. However, hidden in the numbers is the fact that the average purchase in 2021was 18% less than in 2020 and 24% less than is 1999. What is not in the glowing report is how many customers held...
